Home & Visiting Care in Richmond

Richmond • South West London

Flexible hourly visiting care at home in Richmond

Not everyone needs round-the-clock support. For many people in Richmond upon Thames, a little help at the right moments is exactly what keeps them safe, well and independent in their own home. That is what visiting care is for: Care Professionals who drop in for anything from a 30-minute call to several visits across the day, doing just as much or as little as you want. Protocol Healthcare Services builds these visits around your routine, whether that is a morning call to help a parent in North Sheen get up and dressed, or four short check-ins a day for someone recovering after an illness.

We will be open about how we work. Our offices are in the South of England, in Edgware and Bournemouth, so we are not a shopfront on George Street, but we run a genuinely national service and coordinate vetted, DBS-checked Care Professionals wherever they are needed. We aim to send the same familiar faces to each home so that trust can grow, and a consultant is available around the clock if plans need to change. That combination of flexibility and consistency is what visiting care in Richmond is all about.

What visiting care in Richmond can include

• ✓ Short drop-in and check-in visits from 30 minutes
• ✓ Help getting up, washing, dressing and grooming
• ✓ Medication prompts and support
• ✓ Preparing meals and encouraging good nutrition
• ✓ Light housework, laundry and shopping
• ✓ Companionship and help getting out and about
• ✓ Morning, lunchtime, teatime and bedtime calls
• ✓ Support to stay independent between visits

Care that fits your day in Richmond

The beauty of visiting care is that it flexes. You might start with a single weekly visit to help with a bath and a bit of company, then add a daily medication prompt, and later build up to morning and evening calls as needs change. A check-in visit can be as simple as making sure a relative in Ham has taken their tablets, eaten lunch and is warm and safe, giving the wider family real peace of mind between their own visits. Because our Care Professionals get to know each person, they notice the small changes, a missed meal, a new unsteadiness, a low mood, and flag them early.

We keep people connected to the Richmond they know. That might mean a walk on Richmond Green, picking up a few things on George Street, a slow morning by the river at Richmond Riverside, or a trip to the glasshouses at Kew Gardens. Staying independent at home is not only about tasks getting done; it is about keeping the routines and outings that make a day feel like your own.

Local knowledge across Richmond

We arrange visiting care right across the borough, from Richmond Hill and Richmond Green down to Petersham and Ham, over to Kew and North Sheen, and out to East Sheen, St Margarets and Mortlake. The housing is as varied as the neighbourhoods, from riverside flats to Victorian terraces and family homes, and we tailor each visit to the person and their surroundings rather than offering one fixed package.

Visiting care is also one of the most practical ways to support recovery after a hospital stay. When someone comes home from West Middlesex University Hospital in Isleworth, part of Chelsea and Westminster Hospital NHS Foundation Trust, or from Kingston Hospital, run by Kingston and Richmond NHS Foundation Trust, regular short calls help with medication, meals, mobility and confidence in those first weeks. We keep in close contact with families, GPs and district nurses so any problems are spotted early and a readmission is less likely.

Funding and regulation of visiting care in Richmond

Care at home in England is regulated by the Care Quality Commission (CQC), and we work to those standards on every visit. Visiting care is priced on the number and length of calls, so we will talk through a clear plan and cost before anything starts. Many Richmond families self-fund, but you may qualify for help: the London Borough of Richmond upon Thames can carry out a free care needs assessment followed by a financial assessment, and some people receive a personal budget or direct payment. Our team is always happy to explain the routes, and you can read more on our paying for care guide or browse our full range of services.

Areas of Richmond we cover for visiting care

We arrange hourly visiting care across the borough and the surrounding TW postcodes, including:

• Richmond Hill
• Richmond Riverside
• Richmond Green
• Kew
• Ham
• Petersham
• North Sheen
• East Sheen
• St Margarets
• Mortlake