Dementia & Specialist Care in Richmond

Richmond • South West London

Dementia care at home in Richmond

Dementia care at home in Richmond lets a person keep living in their own home after a diagnosis. For most people living with dementia in Richmond upon Thames, staying in familiar surroundings is one of the best things for them, and it is where our specialist care comes in. Protocol Healthcare Services supports people at home with dementia and Alzheimer's, as well as Parkinson's, stroke recovery, palliative and end-of-life needs, and complex nurse-led care, whether that support is a few visits a day or a live-in Care Professional providing round-the-clock reassurance.

We will be honest about how we work. We do not run a branch on George Street, but our London office at Highview House, 167 Station Road, Edgware HA8 7JU coordinates vetted, trained, DBS-checked Care Professionals across the borough, from Kew to Ham. For specialist care that consistency matters enormously: we match the same familiar people to each home so that someone in Petersham or St Margarets sees a face they recognise, which is central to good dementia support.

Specialist support we provide at home in Richmond

• ✓ Dementia and Alzheimer's care at home
• ✓ Parkinson's and stroke recovery support
• ✓ Palliative and end-of-life care at home
• ✓ Complex and nurse-led care needs
• ✓ Help with routines, orientation and memory cues
• ✓ Medication management and prompting
• ✓ Personal care delivered with patience and dignity
• ✓ Live-in or visiting support as needs change

Why familiar surroundings matter for dementia in Richmond

For someone living with dementia, environment is not just a backdrop, it is part of how they hold on to memory and routine. The layout of a kitchen learned over forty years, the photographs on the wall, the neighbours who wave, the slow walk on Richmond Green or the bench with the famous view from Richmond Hill: these are anchors. Moving to an unfamiliar care home can strip those anchors away and cause distress. Care at home keeps them in place, so our role is to work with the routines that already exist rather than impose new ones, reducing confusion and helping the person feel safe. For more on what a good day can look like, read our practical guide to caring for someone with dementia at home.

As dementia progresses, needs change, and our care changes with them. Many families in Kew, Ham or East Sheen begin with visiting calls at the trickier times of day, mornings, mealtimes and evenings, then move to live-in care when round-the-clock reassurance becomes important. Because the same Care Professionals return, they learn what settles a person and what unsettles them, and they can spot subtle changes early and keep families and GPs informed.

Working with Richmond's NHS and community teams

Specialist care works best when everyone is joined up. We work alongside GPs, community mental health teams, district nurses and memory services, and we support people home after a hospital stay at Kingston Hospital, run by Kingston and Richmond NHS Foundation Trust, or West Middlesex University Hospital in Isleworth, part of Chelsea and Westminster Hospital NHS Foundation Trust. For someone with dementia the return home after an admission is a delicate moment, and steady, familiar support helps them settle back into routine and reduces the risk of readmission. Where clinical tasks are needed, we can also bring in NMC-registered private nurses to work alongside the care team.

Funding and regulation of dementia care in Richmond

Protocol Healthcare Services Ltd is registered with the Care Quality Commission (CQC) for personal care, provider ID 1-6591402702, and has not yet been inspected, so there is no rating yet. Dementia and complex care is priced on an individual assessment, because it depends on the level and type of support, and we give a clear figure before care starts. Many Richmond families self-fund, but help may be available: the London Borough of Richmond upon Thames can carry out a free care needs assessment and financial assessment, and where needs are primarily health-related, NHS Continuing Healthcare funding may apply. Our team is happy to explain the routes, and you can read more on our paying for care guide or explore our full range of services.

Areas of Richmond we cover for dementia and specialist care

We arrange specialist care across the borough and the surrounding TW postcodes, including:

• Richmond Hill
• Richmond Riverside
• Richmond Green
• Kew
• Ham
• Petersham
• North Sheen
• East Sheen
• St Margarets
• Mortlake