Live-in Care in Richmond

Richmond • South West London

Round-the-clock live-in care at home in Richmond

Live-in care lets your loved one stay in the Richmond home they know and love, with a dedicated Care Professional living alongside them to provide support day and night. For many families across Richmond upon Thames it is the natural alternative to moving into a care home: one-to-one attention instead of shared staff, a familiar riverside neighbourhood instead of an unfamiliar room, and a routine built entirely around one person. Protocol Healthcare Services has spent more than a decade arranging exactly this kind of care, and we bring the same standards to Richmond that we apply everywhere we work.

We will be straight with you about how we operate. Our offices are in the South of England, in Edgware and Bournemouth, so we do not run a high-street branch on George Street. What we do run is a genuinely national service, coordinating vetted, background-checked Care Professionals wherever they are needed. Every person we place has completed enhanced DBS and right-to-work checks, references and training before they ever start, and a consultant is on hand around the clock, so families in Kew, Petersham or East Sheen get the same reassurance as those on our doorstep.

What live-in care in Richmond includes

• ✓ A dedicated live-in Care Professional in the home
• ✓ Round-the-clock support, including waking and overnight care
• ✓ Personal care, washing, dressing and continence support
• ✓ Medication management and prompting
• ✓ Meal planning, cooking and nutrition
• ✓ Mobility support and help avoiding falls
• ✓ Dementia, Parkinson's and complex care
• ✓ Companionship, hobbies and days out along the Thames

Why choose live-in care over a care home in Richmond

Leaving a long-time home on Richmond Hill, in Ham or near St Margarets is one of the hardest decisions a family can face, and it is often not the only option. With live-in care your relative keeps their own bedroom and garden, their neighbours, their GP surgery and the community they have built over decades. Pets stay put. The morning walk on Richmond Green, the bench with the protected view from the top of the hill, the coffee before the shops fill up on George Street, the trips to Kew Gardens all carry on. Because the support is one-to-one, it flexes around the person rather than around a rota.

For couples the case is even stronger. A husband and wife can be supported together in the same home under a single live-in arrangement, so partners are not separated into different care homes at the very point they most want to be together. We assess both people and build one plan that works for the household, which often compares well with the cost of two residential placements.

Local knowledge across Richmond

Richmond upon Thames is one of the greenest and most riverside of the London boroughs, wrapped around the Thames and the deer-filled expanse of Richmond Park. Care needs vary from one neighbourhood to the next, and so does the housing: a Georgian townhouse near Richmond Green is a very different setting from a bungalow in North Sheen or a riverside flat at Richmond Riverside. We arrange live-in care across Richmond Hill, Richmond Riverside, Kew, Ham, Petersham, North Sheen, East Sheen, St Margarets and Mortlake, tailoring the support to the person and the property rather than offering one fixed package.

We also support people coming home after a hospital stay. Kingston Hospital, run by Kingston and Richmond NHS Foundation Trust, and West Middlesex University Hospital in Isleworth, part of Chelsea and Westminster Hospital NHS Foundation Trust, handle much of the borough's acute care, and the first few weeks back at home after a discharge are critical. A live-in Care Professional can be in place quickly to manage medication, support mobility and rehabilitation, and keep families, GPs and district nurses in the loop, reducing the risk of a readmission.

Funding and the cost of live-in care in Richmond

Live-in care is always priced on an individual assessment, because the right package depends on the level of support, whether it is for one person or a couple, and any specialist needs such as dementia or nurse-led care. We give you a clear, all-inclusive weekly figure before anything begins, with no hidden extras. Many Richmond families self-fund, but you may also be entitled to help: the London Borough of Richmond upon Thames can carry out a free care needs assessment followed by a financial assessment, and where needs are primarily health-related, NHS Continuing Healthcare funding may apply. Care at home in England is regulated by the Care Quality Commission (CQC). Our team is always happy to explain how the routes fit together, and you can read more on our paying for care guide.

More than home care: staffing for Richmond providers

Alongside care for families, we are also an REC-affiliated healthcare staffing agency with national reach. Care homes, supported living services and NHS teams across South West London rely on us for dependable cover, from NMC-registered nurses and support workers to mental health and learning disability specialists. If you run a service in or around Richmond, see our staffing services overview.

Areas of Richmond we cover for live-in care

We arrange live-in care at home across the borough and the surrounding TW postcodes, including:

• Richmond Hill
• Richmond Riverside
• Richmond Green
• Kew
• Ham
• Petersham
• North Sheen
• East Sheen
• St Margarets
• Mortlake