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Frequently Asked Questions
Everything you need to know about working with Protocol Healthcare Services. Can't find your answer? Our team is always happy to help.
Contact UsCall us on 020 8951 4510, message us on WhatsApp, or complete the enquiry form on this page. Tell us whether you are a family, a care provider or a jobseeker and the right team will get back to you quickly.
Your enquiry goes straight to our team and we aim to respond the same working day. For urgent needs, please call us so we can help right away.
Yes. Whether you are a family looking for care at home or a care provider looking for staff, our consultants can help. Let us know which you need and we will direct you to the right specialist.
We can arrange urgent and out-of-hours cover, including evenings, weekends and bank holidays. Our offices are open Monday to Friday 8am to 8pm and weekends 10am to 9pm, and if we cannot cover a shift safely we will tell you plainly rather than leave it open.
Yes. Our consultants are available around the clock and can arrange urgent care or staffing cover, including evenings, weekends and bank holidays.