Home Care in Poole

Poole • Dorset and the South Coast

Care at home for families across Poole

Protocol Healthcare Services provides trusted home care in Poole for older people, adults with disabilities and anyone who needs a little more support to stay safe and independent at home. Our Bournemouth office sits just a few miles east of the town, so our local Care Professionals know Poole well and can reach families quickly, from Poole Old Town and the Quay through to Parkstone, Canford Cliffs, Hamworthy and Broadstone.

Whether you are looking for a short daily visit to help a parent get up and dressed, or full-time live-in support after a hospital stay, we build the care around the person, not the other way round. Every Care Professional we place is vetted with enhanced DBS and right to work checks, references and training before they support you, and the same familiar faces return wherever possible so trust can grow.

Home care services we provide in Poole

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge that makes a difference in Poole

Poole is a coastal town built around one of the largest natural harbours in the world, with a large and growing older population in leafy neighbourhoods such as Canford Cliffs, Penn Hill, Lilliput and Broadstone, and busy family areas around Hamworthy, Oakdale, Creekmoor and Upper Parkstone. Many of the people we support want to stay close to familiar places, whether that is a stroll around Poole Park, a morning on the beach at Sandbanks, a look along the historic quay, or shopping on the traffic free High Street near the Dolphin Shopping Centre. Our care is designed to keep those routines going, not replace them.

We regularly support people coming home from Poole Hospital, run by University Hospitals Dorset NHS Foundation Trust, as well as those discharged from the Royal Bournemouth Hospital nearby. Getting the first few weeks at home right matters, so we help with medication routines, mobility and rehabilitation support, and we keep in close contact with families, GPs and district nurses to spot any problems early. This hospital to home support can make the difference between a settled recovery and a return to hospital.

Adult social care in the area is overseen by Bournemouth, Christchurch and Poole Council. If you think a relative may qualify for help with funding, you can ask BCP Council for a free care needs assessment, followed by a financial assessment. Many of the families we work with self-fund their care, and we are always happy to explain how the different funding routes work so you can make a confident decision. You can read more on our paying for care guide. Poole is part of our wider Dorset and the South Coast catchment, served by the same experienced team.

Areas of Poole we cover

We arrange home care across the whole town and the surrounding BH postcodes, including:

• Poole Old Town
• Poole Quay
• Parkstone
• Lower Parkstone
• Upper Parkstone
• Branksome
• Canford Cliffs
• Sandbanks
• Penn Hill
• Lilliput
• Hamworthy
• Oakdale
• Creekmoor
• Broadstone
• Upton