Home Care and Healthcare Staffing in Cardiff

Cardiff • South Wales

Trusted care and staffing across Cardiff

Protocol Healthcare Services works with families and care providers right across Cardiff and the wider South Wales area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

We should be straight about where we are based. Our offices are in the South of England, in Edgware and Bournemouth, so we do not run a branch in Cardiff itself. What we do have is a healthcare staffing operation that is genuinely national, and a home care service we coordinate carefully for families in the Welsh capital. As an REC-affiliated agency we place vetted professionals in Cardiff the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in Cardiff

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Cardiff

Cardiff is the capital of Wales and its largest city, a compact place where waterfront regeneration around Cardiff Bay sits close to Victorian terraces and quiet suburban streets. Care needs differ from one community to the next, from the busy student and rental districts of Cathays and Roath to family neighbourhoods like Penylan, Cyncoed and Whitchurch, and the more settled northern suburbs of Rhiwbina, Llanishen and Lisvane. Closer to the centre, Grangetown, Butetown, Riverside and Canton each have their own character. We tailor support to the person and the place rather than offering a one size fits all service.

The city runs across the CF postcodes, with CF10 covering the city centre, Cardiff Bay and Butetown, CF24 taking in Roath, Cathays and Splott, CF11 around Grangetown, Riverside and Canton, CF14 stretching out to Heath, Whitchurch and Llanishen, CF23 around Cyncoed and Pentwyn, and CF5 out towards Llandaff and Ely. Whether a relative lives a short walk from Cardiff Castle and Bute Park or out on the northern edge of the city, we can arrange care that fits their routine and their neighbourhood.

Cardiff rewards people who like to stay active and involved. A relative may want to keep up a Sunday walk through Bute Park behind Cardiff Castle, a coffee down at Mermaid Quay in Cardiff Bay near the Wales Millennium Centre, a service at Llandaff Cathedral or a match day around the Principality Stadium in the city centre. Companionship visits and help getting out and about are as much a part of good home care as personal care and medication, and we build the support around the things that keep someone connected to their community.

We regularly support people returning home after a stay at University Hospital of Wales at Heath Park, one of the largest hospitals in the United Kingdom, or University Hospital Llandough, both run by Cardiff and Vale University Health Board. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams. Where a care package is being arranged as part of a hospital discharge, we can move quickly to have the right support in place for the day someone comes home.

Adult social care in the city is overseen by Cardiff Council under the Social Services and Well-being (Wales) Act 2014, the law that shapes adult social care across Wales. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in Cardiff

Care homes, supported living services, hospitals and community teams across Cardiff rely on dependable staffing, and that is where our staffing side comes in. This part of what we do is national, so distance from our offices is no barrier. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache. You can see the full picture on our staffing services page.

Areas of Cardiff we cover

We work across the city and the wider South Wales area, including:

• Cardiff Bay
• Roath
• Cathays
• Canton
• Grangetown
• Splott
• Penylan
• Cyncoed
• Whitchurch
• Rhiwbina
• Llanishen
• Llandaff