Home Care and Healthcare Staffing in Newport

Newport • South Wales

Trusted care and staffing across Newport

Protocol Healthcare Services works with families and care providers right across Newport and the wider Gwent area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

Our base is in the South of England, but as an REC-affiliated healthcare staffing agency our reach is genuinely national. We coordinate care and place vetted professionals in Newport the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock. We do not run a branch office in Newport, and we are always upfront about that.

Home care we arrange in Newport

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Newport

Newport is Wales's third largest city, set on the banks of the River Usk where it opens out towards the Severn Estuary. Its neighbourhoods each have their own character, from Caerleon and Langstone in the east to Bassaleg and Rogerstone in the west, taking in Maindee, St Julians, Malpas, Ringland, Stow Hill, Pill and Allt-yr-yn along the way. Care needs vary just as much across the city, from the terraced streets close to the centre to the newer estates and the greener edges, and we tailor support to the person and the place rather than offering a one size fits all service. The Transporter Bridge over the Usk is a good reminder of how spread out the city really is, and we plan visits around the person's routine, not the postcode.

We regularly support people returning home after a stay in hospital. The Royal Gwent Hospital sits on the western edge of Newport city centre, while most major emergency and acute care now runs through the Grange University Hospital in Cwmbran, a short distance to the north. Both are part of Aneurin Bevan University Health Board, the NHS Wales health board for Gwent. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams.

Adult social care in the city is overseen by Newport City Council under the Social Services and Well-being (Wales) Act 2014, the framework that governs adult social care across Wales. Home care services in Newport are regulated by Care Inspectorate Wales, the national regulator. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in Newport

Care homes, supported living services, hospitals and community teams across Newport rely on dependable staffing, and that is where our staffing side comes in. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. This part of what we do is national in reach, so distance from our southern offices is no barrier to reliable cover. Every professional is vetted to the same high standard, so you get dependable staffing without the compliance headache.

Areas of Newport we cover

We arrange home care and supply care staff across the city and the wider Gwent area, including:

• Caerleon
• Maindee
• St Julians
• Bassaleg
• Rogerstone
• Malpas
• Ringland
• Langstone
• Stow Hill
• Allt-yr-yn
• Duffryn
• Pill