Jim Muriithi Nyagah is the founder of Protocol Healthcare Services Ltd and writes the guides published on this site.
Background
Jim has been a director of Protocol Healthcare Services Ltd since the company was incorporated on 31 March 2016, and remains one today. That appointment is a matter of public record: the company is registered in England and Wales, company number 10093384, and you can check the directors on the Companies House officers register yourself.
The company works across two sides of the same sector: arranging care at home for families, and supplying nurses and support workers to care providers and NHS teams. It traded as Protocol Healthcare and Recruitment Services Ltd until January 2019, which is why that older name still appears in some directories.
That work spans London and the South Coast for home care, and the wider UK for staffing. Day to day it means talking to families deciding whether a relative can stay at home, and to providers who need a shift covered safely.
What he writes about
The guides on this site cover the questions families actually ask when arranging care: how home care and live-in care differ, what care costs and who pays for it, how the funding routes work, what dementia care at home involves, and how to check a provider before committing. There is a parallel set written for care providers on staffing, compliance and cover.
How these guides are written
Jim writes from operational experience running a care and staffing company, not from a clinical qualification. He is not a nurse, doctor or social worker, and the guides do not offer clinical advice. Where a subject is clinical, the guidance describes what a service involves and points to the relevant NHS, NICE or professional body source rather than telling you what to do for a specific person.
Our editorial policy sets out where the information comes from, how it is checked, and how to tell us about an error.
Get in touch
For anything about care or staffing, contact the team or call 020 8951 4510. Corrections to anything published here are welcome and are acted on.