Home Care in Southampton

Southampton • Hampshire

Care at home for families across Southampton

Protocol Healthcare Services provides trusted home care in Southampton for older people, adults with disabilities and anyone who needs a little more support to stay safe and independent at home. Our team serving the city works out of our Bournemouth office, a short drive west along the coast, and forms part of our Dorset and the South Coast catchment, so we can reach families quickly, from the terraces of Portswood and Freemantle to the newer estates around Bitterne, Sholing and Bassett.

Whether you are looking for a short daily visit to help a parent get up and dressed, or full-time live-in support after a hospital stay, we build the care around the person, not the other way round. Every Care Professional we place is vetted with enhanced DBS and right to work checks, references and training before they support you, and the same familiar faces return wherever possible so trust can grow.

Home care services we provide in Southampton

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge that makes a difference in Southampton

Southampton is a busy waterfront city with a mix of old maritime neighbourhoods and quieter suburban streets. We support people in student-heavy Highfield and Swaythling, in the family districts around Shirley High Street and Millbrook, and in the riverside communities of Woolston and Weston across the Itchen. Many of the people we care for want to stay close to familiar places, whether that is a morning coffee near the medieval Bargate, a stroll across Southampton Common, or a browse around the shops at Westquay. Our care is designed to keep those routines going, not replace them.

We regularly support people coming home from Southampton General Hospital, run by University Hospital Southampton NHS Foundation Trust, one of the largest teaching hospitals on the south coast. Getting the first few weeks at home right matters, so we help with medication routines, mobility and rehabilitation support after a stay in hospital, and we keep in close contact with families and district nurses to spot any problems early. This hospital-to-home support can make the difference between a confident recovery and an avoidable readmission.

Adult social care in the city is overseen by Southampton City Council. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many of the families we work with self-fund their care, and we are always happy to explain how the different funding routes work so you can make a confident decision. You can read more on our paying for care guide, or explore our wider Dorset and the South Coast services.

Areas of Southampton we cover

We arrange home care across the whole city and the surrounding SO postcodes, including:

• Portswood
• Highfield
• Shirley
• Freemantle
• Bassett
• Bitterne
• Bitterne Park
• Woolston
• Sholing
• St Denys
• Swaythling
• Millbrook