Home Care and Healthcare Staffing in Durham

Durham • County Durham

Trusted care and staffing across Durham

Protocol Healthcare Services works with families and care providers right across Durham and the wider County Durham area. For families we arrange home care that helps a loved one stay safe and independent at home, from a short daily visit through to full live-in support. For care providers we supply qualified nurses, carers and support workers, drawing on more than ten years of experience matching the right people to the right settings.

We are honest about where we are based. Our offices sit in the South of England, in Edgware and Bournemouth, so we do not run a branch in County Durham. What we do have is a genuinely national staffing operation and a coordinated approach to home care, so we arrange support and place vetted professionals in Durham the same way we do everywhere we work, with enhanced DBS and right to work checks, references and training completed before anyone starts, and a consultant on hand around the clock.

Home care we arrange in Durham

• ✓ Live-in care for round the clock support
• ✓ Hourly visiting care from 30 minute calls
• ✓ Personal care, washing and dressing
• ✓ Medication support and prompting
• ✓ Dementia, Parkinson's and complex care
• ✓ Respite and emergency cover
• ✓ Private nursing at home
• ✓ Companionship and help getting out and about

Local knowledge across Durham

Durham is a compact historic city wrapped in a bend of the River Wear, best known for Durham Cathedral and Durham Castle, which together form a UNESCO World Heritage Site above the city centre. Beyond the peninsula, everyday life plays out across neighbourhoods such as Gilesgate, Neville's Cross, Framwellgate Moor, Newton Hall, Belmont, Crossgate Moor and Shincliffe, with a mix of terraced streets, student housing and quieter suburban estates. Most of the city sits within the DH1 postcode, while surrounding communities in County Durham fall under DH6 and DH7, and care needs differ from one street to the next. We tailor support to the person and the place rather than offering a one size fits all service.

We regularly support people returning home after a stay at University Hospital of North Durham on North Road, part of County Durham and Darlington NHS Foundation Trust, which also runs Darlington Memorial Hospital. The first weeks back at home matter, so we help with medication routines, mobility and rehabilitation support and stay in close contact with families and community teams as someone settles back in.

Adult social care in the area is overseen by Durham County Council, the unitary authority for the county. If you think a relative may qualify for help with funding, you can ask the council for a free care needs assessment, followed by a financial assessment. Many families we work with self-fund their care, and we are always happy to explain how the different routes work. You can read more on our paying for care guide.

Staffing for care providers in Durham

Care homes, supported living services, hospitals and community teams across Durham rely on dependable staffing, and that is where our staffing side comes in. We supply NMC-registered nurses and midwives, support workers, mental health professionals and learning disability specialists, from a single shift to a fully managed rota and permanent placements. Our staffing reach is national, so distance from our southern offices is no barrier. Every professional is vetted to the same high standard, so you get reliable cover without the compliance headache.

Areas of Durham we cover

We work across the city and the wider County Durham area, including:

• Gilesgate
• Neville's Cross
• Framwellgate Moor
• Newton Hall
• Belmont
• Crossgate Moor
• Shincliffe
• Gilesgate Moor
• Elvet
• Bearpark
• Ushaw Moor
• Brandon