Care at home for families across Romford
Protocol Healthcare Services provides trusted home care in Romford for older people, adults with disabilities and anyone who needs a little more support to stay safe and independent at home. As the busy heart of the London Borough of Havering, Romford brings together the shops and market around South Street with quieter residential streets in Gidea Park, Collier Row and Rush Green, and we build care that keeps people connected to those familiar places.
Whether you are looking for a short daily visit to help a parent get up and dressed, or full-time live-in support after a hospital stay, we build the care around the person, not the other way round. Every Care Professional we place is vetted with enhanced DBS and right to work checks, references and training before they support you, and the same familiar faces return wherever possible so trust can grow.
Home care services we provide in Romford
- ✓ Live-in care for round the clock support
- ✓ Hourly visiting care from 30 minute calls
- ✓ Personal care, washing and dressing
- ✓ Medication support and prompting
- ✓ Dementia, Parkinson's and complex care
- ✓ Respite and emergency cover
- ✓ Private nursing at home
- ✓ Companionship and help getting out and about
Local knowledge that makes a difference in Romford
Romford has grown from an old Essex market town into one of East London's major centres, and that history still shapes daily life. Romford Market, a chartered market dating back to the thirteenth century, and The Liberty Shopping Centre remain the places many of our clients want to keep visiting, alongside the green space at Raphael Park and Gidea Park's leafy conservation streets. Our care is designed to keep those routines going, from a weekly trip into town to a quiet afternoon at home, rather than replace them.
We regularly support people coming home from Queen's Hospital on Rom Valley Way, the large teaching hospital run by Barking, Havering and Redbridge University Hospitals NHS Trust that serves families right across Havering. Getting the first few weeks at home right matters, so we help with medication routines, mobility and rehabilitation support, and we keep in close contact with families and district nurses to spot any problems early. We look after people across Greater London from our Edgware office, and Romford sits firmly within our team's East London reach.
Adult social care in the area is overseen by the London Borough of Havering. If you think a relative may qualify for help with funding, you can ask Havering Council for a free care needs assessment, followed by a financial assessment. Many of the families we work with self-fund their care, and we are always happy to explain how the different funding routes work so you can make a confident decision. You can read more on our paying for care guide.
Areas of Romford we cover
We arrange home care across Romford and the surrounding RM postcodes, including:
- Romford Town Centre
- Gidea Park
- Collier Row
- Rush Green
- Harold Wood
- Harold Hill
- Marks Gate
- Emerson Park
- Havering-atte-Bower
- Chase Cross
- Ardleigh Green
- Rise Park
How we can help in Romford
From a single weekly visit to full live-in support, choose the type of care that fits your family.
Live-in Care
A dedicated Care Professional living in the home for round the clock support in Romford.
Read More →Visiting Care
Flexible hourly visits for personal care, medication and companionship in Romford.
Read More →Dementia & Specialist Care
Specialist support at home for dementia, Parkinson's and complex needs in Romford.
Read More →Home care in Romford, answered
Common questions from families arranging care at home in Romford. If your question is not here, our team is always happy to help.
Ask a QuestionYes. We arrange home care right across Romford and the wider London Borough of Havering, including the town centre, Gidea Park, Collier Row, Rush Green, Harold Wood, Harold Hill, Marks Gate and Emerson Park, covering the RM1, RM2, RM3, RM5 and RM7 postcodes.
Adult social care in Romford is overseen by the London Borough of Havering. You can request a free care needs assessment from Havering Council, followed by a financial assessment. Many families self-fund, and some qualify for council support or NHS Continuing Healthcare. We are happy to talk through the options.
We arrange home care across Greater London from our Edgware office and can usually put a package in place within 24 to 48 hours, with urgent and emergency cover including evenings, weekends and bank holidays.
Yes. We regularly support people returning home after a stay at Queen's Hospital on Rom Valley Way, run by Barking, Havering and Redbridge University Hospitals NHS Trust, with hospital-to-home support, medication management, personal care and rehabilitation support to help recovery at home.
Other areas we cover near Romford
We provide home care across East London and the Essex border. Explore nearby areas below.
Looking for home care in Romford?
Our friendly local team is here to help with a free, no obligation chat about care at home.




