Home & Visiting Care in Stoke-on-Trent

Stoke-on-Trent • Staffordshire

Flexible hourly visiting care at home in Stoke-on-Trent

Not everyone needs round-the-clock care. For many people across Stoke-on-Trent, the right support is a familiar face dropping in at the right moments of the day, to help with getting up and dressed, a reminder to take medication, a hot meal, or simply a bit of company. Visiting care is designed to keep people independent in their own home for as long as possible, topping up what they can still do for themselves rather than taking over. Protocol Healthcare Services arranges this flexible, hourly support across the Potteries, from a single 30-minute call a day to several visits from morning to bedtime.

We are open about how we work. Our offices are in the South of England, so we do not run a branch on the high street in Hanley or Longton. What we do run is a coordinated national service, matching vetted, trained Care Professionals to the people who need them. Everyone we place has completed enhanced DBS and right-to-work checks, references and training before their first visit, and a consultant is contactable around the clock, so families across the six towns get dependable care and someone to call if plans need to change.

What visiting care in Stoke-on-Trent can include

• ✓ Short drop-in calls from around 30 minutes
• ✓ Help getting up, washed and dressed
• ✓ Medication prompts and support
• ✓ Meal preparation, drinks and nutrition
• ✓ Companionship and a friendly check-in
• ✓ Help with shopping, errands and appointments
• ✓ Light housework and keeping things tidy
• ✓ Support getting settled for the night

Care that fits around your day

The beauty of visiting care is that it bends to the person, not the other way round. Some clients in Bucknall or Bentilee only want a morning call to start the day well. Others prefer a pattern of four visits: breakfast, lunch, tea and a bedtime call to help them settle safely. A short daily drop-in can be reassuring for family who live away and want to know someone is checking that mum or dad is eating well, taking their tablets and keeping warm. As needs change, we simply adjust the length and number of visits, and if the time ever comes when more support is needed, we can step up to live-in care without you having to start again with a new provider.

Local knowledge across Stoke-on-Trent

Stoke-on-Trent grew from six towns brought together in 1910: Tunstall, Burslem, Hanley, Stoke, Fenton and Longton. Life still runs a little differently from one to the next, and the practicalities of visiting care do too, from parking on the terraced streets of Burslem to reaching the greener suburbs around Trentham and Meir in the south. We arrange visiting calls right across the city, taking in Bucknall and Bentilee in the east, Blurton and Norton, and out across postcodes ST1 to ST6. Wherever someone lives, we try to match them with Care Professionals who can build a proper routine and a real relationship, rather than a rotating cast of strangers.

Visiting care also plays an important role after a spell in hospital. When someone is discharged from Royal Stoke University Hospital in Hartshill, part of University Hospitals of North Midlands NHS Trust, they may not need live-in support, but a few well-timed calls a day can make the difference between coping and struggling. Our Care Professionals help with medication routines, meals and gentle encouragement to keep moving, which supports recovery and reduces the risk of an avoidable readmission.

Funding your visiting care in Stoke-on-Trent

Hourly care is charged by the visit, so it can be a cost-effective way to get exactly the support you need and no more. Many families across the city self-fund their care, but you may also qualify for help. Stoke-on-Trent City Council can carry out a free care needs assessment, followed by a financial assessment, to see whether you are eligible for funded support or a personal budget. Our team is always happy to talk through how the options work in plain English, and you can read more on our paying for care guide.

More than home care: staffing for Stoke-on-Trent providers

We are also an REC-affiliated healthcare staffing agency with genuinely national reach. Care homes, supported living services and NHS teams across Stoke-on-Trent turn to us for reliable cover, from NMC-registered nurses and support workers to mental health and learning disability specialists. If you manage a service in the Potteries, take a look at our staffing services.

Areas of Stoke-on-Trent we cover for visiting care

We arrange hourly visiting care across the city and its surrounding communities, including:

• Hanley
• Burslem
• Tunstall
• Longton
• Fenton
• Stoke
• Trentham
• Meir
• Bucknall
• Bentilee
• Blurton
• Norton
• Hartshill